Studio Policies

The following Terms and Conditions apply to all lesson agreements made between Making Music Academy (MMA) and its students and the parents/guardians of its students (“Members”).​

1. COMMUNICATION
1a. All correspondence is sent out to Members by email and socials. If you find that you are not receiving emails from MMA, please let us know.
1b. It is the responsibility of the Member to make MMA aware of any changes to their contact details. MMA will not be held responsible for any missed communications, late/overdue payments, missed lessons, etc. if this is due to incorrect contact information.
 

2. MEMBERSHIP FEES AND PAYMENT
2a. All lessons are automatically charged monthly through our registration program, Opus1.io, on the first day of the month. Students who start lessons after the first week of the month will pay a prorated amount for their first month of lessons. Your monthly fees serve as a means to reserve your regular lesson time.
2b. Monthly membership fees for private lessons, and group sessions include a minimum of 37 weekly lessons in a calendar year, conveniently divided into 10 equal monthly installments. Holidays and planned closures are accounted for in the lesson count. MMA will be closed for holidays as noted on the calendar, and all planned closures are figured into the monthly rate regardless of the number of lessons in a given month.
2c. There is a yearly administration fee of $25 for each student enrolled.
2d. A Member who is paying full-price membership is entitled to a 15% monthly discount for any additional family members.

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3. DURATION OF THE LESSON AGREEMENT - ONGOING
3a. The lesson agreement between MMA and the Member is a rolling agreement that continues monthly unless membership is canceled by the Member.
3b. Initial Term Commitment
To help each child settle into lessons with confidence and joy, all registrations at Making Music Academy include a minimum three-month commitment. This applies to new students, returning students, and anyone starting a new program.
These first few months give children the consistency needed to build foundational skills, feel comfortable in their class routine, develop friendships and social connections, and begin fostering a love of music in a welcoming and supportive community. After the initial three months, enrolment continues on a flexible month-to-month basis with 30 days’ written notice (by email) required to cancel.

If cancellation is requested during the first three months, enrolment will continue until the end of the three-month period. The commitment begins on the date of the first class and ends on the same calendar day three months later (for example: September 18–December 18).
*Special circumstances may be considered upon written request.​

4. GROUP CLASSES (5+)
4a.  Music Start (Pre-Private), Little Harmonies, Piano Singers – Should the Member wish to cancel their attendance for the day at any particular group classes for which they have enrolled, they must cancel their attendance through their Opus1.io account at least twelve (12) hours before the scheduled class in order to attend another group class as a makeup. Three consecutive absences from a class may result in removal from that class.
4b. Mini-Music Makers (Ages 0-1 months, 1-2 months, 2-3 years, 3-4 years, Family Jam 0-5 years) – No make-up lessons or credits will be provided for a student’s absence from a tots class or group class. If notice of sickness is given in writing at least twelve (12) hours before the start of class, students can email to arrange to attend another class on another day, pending on sufficient space. There is no guarantee space will be available.
4b.i. Group Class Makeups – Each student is eligible for a maximum of one (1) makeup class per studio year for an eligible student absence, provided at least twelve (12) hours' notice has been given. Makeup classes are subject to availability in another age-appropriate class and cannot be guaranteed. Once the annual makeup has been used, additional student absences will be forfeited. Unused makeups have no cash value, cannot be credited toward tuition, and do not carry forward into another studio year.
4c. Group Class Cancellation – MMA reserves the right to cancel a class in the event that a teacher is unavailable to teach or enrollment is too low. If a class is canceled, students are encouraged to enroll in a similar class at a different time.​
4d. Inclement Weather/Unavoidable Cancellations – There will be no make-up classes offered by MMA for any classes due to events out of its control such as weather, power outages, fires, etc.
4e. Teacher Absence – In the event a teacher is unavailable to teach a scheduled class, a make-up lesson will be scheduled by the teacher.

5. PRIVATE LESSONS
5a. Absences – We value and support our dedicated teachers, so in an effort to give them a consistent schedule we only offer one makeup session for a student's missed lesson. If you need to miss a private lesson, please cancel that lesson in your Opus1.io account at least 12 hours before lesson time in order to receive a makeup. Failure to cancel lessons in writing 12 hours in advance will result in a forfeited lesson and no makeup lesson will be granted.
5a.i.Home Study – After a student has used their one allotted makeup lesson for the year, any additional student-cancelled private lessons will be supported with a Home Study lesson plan, provided at least twelve (12) hours' notice of the absence has been given through Opus1.io. If less than twelve (12) hours' notice is provided, or the student does not attend the scheduled lesson, the lesson will be forfeited and no makeup, credit, refund, or Home Study lesson will be provided.
5a.ii. In the event a teacher is unavailable to teach a private lesson, a make-up lesson will be scheduled by the teacher at a mutually agreeable time
5a.iii. Makeup Lessons – Makeup lessons must be attended at the scheduled makeup time. If a student cancels or does not attend a scheduled makeup lesson, that lesson will be forfeited and cannot be rescheduled again. Makeup lessons have no cash value and cannot be refunded or credited toward future tuition.
5a.iv. Late Arrivals – Private lessons will be forfeited if a student arrives more than 15 minutes late to their scheduled lesson. In these cases, the lesson will be considered a missed lesson and no makeup will be provided.
5b. Unavoidable Cancellations – If MMA cancels any lessons due to events out of its control (ie. Storm), a Home Study* will be provided to private students.

*Home Study - Work assigned to the student to work on at home. This work is specifically designed for the student by their teacher. The teacher will create work for their student to complete at home relating to their current studies if a student has missed a scheduled lesson.​
 

6. DROP-OFF AND PICK-UP
6a. Parents/guardians are permitted to drop off students for lessons/classes but are required to return for pick-up before the end of the lesson/class. MMA cannot guarantee that a staff member will be available to monitor students who are left unattended in the lobby and students under the age of twelve (12) are not permitted to wait without a parent/guardian.
6a.i. To maintain a safe, smooth and respectful experience for all families, two (2) occurrences of early drop-offs or late pick-ups of 15 minutes or more will result in an additional $25 supervision fee per occurrence. In cases where this becomes a recurring issue, enrolment may be terminated.
6b. For safety reasons, if your child is twelve (12) or younger, please come inside to pick them up from their class when the class is over.

7. RESPECT OF MATERIALS AND SPACE
7a. To maintain a welcoming and inclusive space for all families, students are encouraged to treat all instruments, equipment, and studio materials with care and respect. In the event that studio property is damaged or broken due to misuse, the family will be responsible for covering the cost of repair or replacement. Thank you for helping to keep the space safe and well cared for by everyone in the community.
7b. To maintain a safe, welcoming space for all families, members (including children and parents/guardians) are expected to treat teachers, students, and fellow members with respect. Disruptive, unsafe, or aggressive behaviour—including repeated boundary violations—may result in removal from the class or termination of membership at MMA's discretion.​

8. MEMBERSHIP CANCELLATION
8a. Member-Initiated Cancellations – To help give our teachers a consistent schedule, we require that you provide at least 30 days' written notice (via email) if you wish to cancel your membership. This notice may only take effect after your initial 3-month commitment, as outlined in Section 3b. Your membership will end 30 days from the date we receive your notice, and your final payment will be prorated if notice is given after the 1st of the month.
8a.i. Verbal notice given to a teacher will not be acted upon and is not valid unless confirmed in writing to MMA management by the Member.
8a.ii. Fixed-Length Programs and Special Events – Registration for fixed-length programs and special events is considered a commitment for the full program or event. No refunds, credits, or prorated adjustments will be provided for cancellations or withdrawals before the end of the program. This includes, but is not limited to, workshops, camps, trials, popups, special events, short-term programs, and other programs offered for a predetermined number of weeks or sessions.
8a.iv. Withdrawal Before the Start of the Term – If a student withdraws before the start of their scheduled term or program, written notice must be provided to Making Music Academy at least 30 days before the student's first scheduled class in order to receive a refund. Any tuition already paid will be refunded, less a $25 administrative fee.
*Cancellations received fewer than 30 days days before the student's first scheduled class will not be eligible for a refund, as the student's placement has been reserved and may not be able to be filled before the term begins.
8b. MMA-Initiated Cancellations – If MMA needs to cancel a lesson agreement, we will do our best to provide 30 days' notice to the Member. If payment has already been made for lessons beyond the cancellation date, a credit will be applied to your account.
8b.i. In rare and serious cases (such as damage to MMA property, harassment of staff or other families, or a significant breach of studio policies), MMA reserves the right to end a student's membership immediately and without refund or credit for any remaining lessons.
8c. Cancellation During Initial Commitment – As outlined in Section 3b, all new registrations begin with a three-month minimum commitment to support a positive and consistent start. Members are welcome to provide 30 days' written notice at any time, but cancellations will only take effect after the full three-month period is complete.​

9. FEE PENALTIES
9a.Failed Payments – If the first attempt to charge a membership fee is unsuccessful, Opus1.io will automatically attempt to process the payment up to four times over a two-week period. If payment remains unsuccessful after four attempts, the membership may be suspended or cancelled. Membership may be reinstated once the outstanding balance has been paid in full, along with a $25 late payment fee and a $25 administrative fee, for a total additional fee of $50.
9a.i. Re-Enrolment Administrative Fee – If a student cancels or withdraws their membership and later chooses to re-enrol at Making Music Academy, a $25 administrative fee will apply at the time of re-enrolment. Re-enrolment is subject to current availability, and the student's previous lesson time, teacher, class placement, or tuition rate cannot be guaranteed.

10. CHANGES TO STUDIO POLICIES AND PRICING
10a. The Studio Policies described above are agreed to upon enrollment and may be updated at any time by MMA without providing notice to the Member. Any updates will be reflected on our website, in the member’s Opus1.io account, linked in each newsletter, and are available by request.
10a.i. If a student cancels their membership and chooses to reenroll, they will be charged a $25 administrative fee.
10b. MMA reserves the right to increase monthly tuition each calendar year. Should MMA change the monthly fee, it shall provide a 30-day notice before the start date of the calendar year via email to all Members regarding such changes.

11. PHOTO AND VIDEO CONSENT AND RELEASE
11a. MMA owns and reserves the right to use any film/media/still photographs of students for appropriate promotional purposes, including but not limited to printed materials, online and offline advertising and promotion, and social media. Any identifying information will not be used in conjunction with any video or digital images.
11b. Members must inform MMA in writing at any time if you will not allow the use of such images.

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CONTACT DETAILS​

For all general inquiries: info@makingmusicacademy.com
Phone: (709) 579-4333

Follow us on Facebook: www.facebook.com/makingmusicacademy
Follow us on Instagram: www.instagram.com/makingmusicacademy 

2026/2027 HOLIDAY CLOSURES

Sep 16th: Classes begin                           

Oct 12th: Thanksgiving Day

Nov 11th: Remembrance Day

Dec 22nd-Jan 3rd: Christmas Break

Mar 25th-April 4th: Easter Break

May 24th: Victoria Day

Jun 21st-27th: Last week of classes

* Classes will go ahead on September 30th, 2026.