Studio Policies

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The following Terms and Conditions apply to all lesson agreements made between Making Music Academy (MMA) and its students and the parents/guardians of its students (“Members”).
 

1. COMMUNICATION
1a. All correspondence is sent out to Members by email and socials. If you find that you are not receiving emails from MMA, please let us know.
1b. It is the responsibility of the Member to make MMA aware of any changes to their contact details. MMA will not be held responsible for any missed communications, late/overdue payments, missed lessons, etc. if this is due to incorrect contact information.
 

2. MEMBERSHIP FEES AND PAYMENT
2a. All lessons are automatically charged monthly through Opus1.io on the first day of the month. Students who start lessons after the first week of the month will pay a prorated amount for their first month of lessons. Your monthly fees serve as a means to reserve your regular lesson time.
2b. Monthly membership fees for private lessons, and group sessions include a minimum of 35 weekly lessons in a calendar year divided into equal monthly instalments  Holidays and planned closures are accounted for in the lesson count along with an extra buffer for unplanned closures/snow days. MMA will be closed for holidays as noted on the calendar, and all planned closures are figured into the monthly rate regardless of the number of lessons in a given month.
2c. There is a one-time registration fee of $30 for each student enrolled.
2d. A Member who is paying full-price membership is entitled to a 15% discount for any additional family members.
 

3. DURATION OF THE LESSON AGREEMENT - ONGOING
3a. The lesson agreement between MMA and the Member is a rolling agreement that continues monthly unless membership is canceled by the Member.
 

4. GROUP CLASSES
Voice, Piano, Ukulele, Percussion, Music Theatre, Guitar, Songwriting
4.a. Should the Member wish to cancel their attendance at any particular group classes for which they have enrolled, they must cancel their attendance through their Opus1.io account at least four (4) hours before the scheduled class. Three consecutive absences from a class may result in removal from that class.

4.a.i. MMA reserves the right to cancel a class in the event that a teacher is unavailable to teach or enrollment is too low. If a class is canceled, students are encouraged to enroll in a similar class at a different time.

4b. Tots (Ages 0-1, 1-2, 2-3, 3-5, Mixed 0-5), Group Music
4.b.i. No make-up lessons or credits will be provided for a student’s absence from a tots class or group class. If notice is given of sickness, students may be able to arrange to attend another class on another day, pending on sufficient space.

4c. Inclement Weather/Unavoidable Cancellations – There will be no make-up classes offered by MMA for any classes due to events out of its control such as weather.
 

5. PRIVATE LESSONS
5a. Absences –We value and support our amazing teachers, so in an effort to give them a consistent schedule we do not offer make-ups. If you need to miss a private lesson, please cancel that lesson in your Opus1.io account. This cancellation will notify MMA staff of your absence, and your teacher will provide a video or “Home Study”* plan for the student to work on at home.

5.a.i. In the event a teacher is unavailable to teach a private lesson, a suitable substitute teacher will be arranged. If a suitable substitute cannot be arranged, a make-up lesson will be scheduled by the teacher at a mutually agreeable time or a “Home Study” lesson can be sent.

5b. Unavoidable cancellations –
5.b.i. If MMA cancels any lessons due to events out of its control, “Home Study” lessons will be provided to private students.

*Home Study - Work assigned to the student to work on at home. This work is specifically designed for the student by their teacher. The teacher will create work for their student to complete at home relating to their current studies.
 

6. DROP-OFF AND PICK-UP
6a. Parents/guardians are permitted to drop off students for lessons/classes but are required to return for pick-up before the end of the lesson/class. MMA cannot guarantee that a staff member will be available to monitor students who are left unattended in the lobby, and students under the age of twelve (12) are not permitted to wait without a parent/guardian. Frequent early drop-offs or late pick-ups may result in additional childcare fees or removal from lessons/classes.
6b. For safety reasons, if your child is six (6) or younger, please come inside to pick them up from their class when the class is over.
 

7. MEMBERSHIP CANCELLATION
7a. In an effort to give our teachers a consistent schedule, we require notification of at least 30 days if the Member wishes to cancel their membership with MMA. To notify MMA of your cancellation, please provide written notice (email) of your withdrawal. Your membership will terminate 30 days after our receipt of the completed form, and your final payment will be prorated if notice is given after the first of the month.
7b. Verbal notice given to the teacher will not be acted upon and is not considered sufficient unless confirmed in writing to MMA management by the Member.
7c. No refund or credit will be given for any cancellations before the end of a fixed length program (such as a workshop or camp).
7d. If MMA has to cancel a lesson agreement, it will endeavor to give 30 days notice to the Member. Any lessons remaining after the lesson’s end date will be credited to the family’s account if payment has already been made.
7e. If, in exceptional circumstances, MMA has to cancel the student's lesson
due to damage of MMA property or harassment of MMA staff by the student, this may be done with no notice and no credit or refund for any outstanding lessons.
 

8. PENALTIES
8a. If the first attempt to charge is unsuccessful, Opus1.io will automatically try to charge up to four times over two weeks. If the charge is not successful after four attempts, the subscription will automatically be canceled. The Member’s subscription can be reinstated with full payment and a $25 late payment fee.
 

9. CHANGES TO STUDIO POLICIES AND PRICING
9a. The Studio Policies described above are agreed to upon enrollment and may be changed at any point by MMA without providing notice to the Member. A copy of the Studio Policies will always be available on our website, in the member’s Opus1.io account, linked in each newsletter, and may be emailed to the Member on request.

9b. MMA reserves the right to increase monthly tuition each calendar year. Should MMA change the monthly fee, it shall provide a 30-day notice via email to all Members regarding such changes.
 

10. PHOTO AND VIDEO CONSENT AND RELEASE
10a. MMA owns and reserves the right to use any film/media/still
photographs of students for appropriate promotional purposes, including but not limited to printed materials, online and offline advertising and promotion, and social media. Any identifying information will not be used in conjunction with any video or digital images.
10b. Members must inform MMA in writing at any time if you will not allow the use of such images.
 

CONTACT DETAILS

For all general inquiries: info@makingmusicacademy.com
Phone: (709) 740-0282 

Follow us on Facebook: www.facebook.com/makingmusicacademy
Follow us on Instagram: www.instagram.com/makingmusicacademy 
 

2024/2025 HOLIDAY CLOSURES

Sept 2:                                       Labour Day
Sept 4th:                                   Classes begin    

Sep 30th:                   National Day for Truth & Reconciliation                               

Oct 14:                                      Thanksgiving Day

Nov 11th:                                   Remembrance Day

Dec 23rd-Jan 3rd:                         Winter Break

April 18th-25th:                           Easter Break

May 19th:                                   Victoria Day

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