Studio Policies

The following Terms and Conditions apply to all lesson agreements made between Making Music Academy (MMA) and its students and the parents/guardians of its students (“Members”).

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1. COMMUNICATION
1a. All correspondence is sent out to Members by email and socials. If you find that you are not receiving emails from MMA, please let us know.

1b. It is the responsibility of the Member to make MMA aware of any changes to their contact details. MMA will not be held responsible for any missed communications, late/overdue payments, missed lessons, etc. if this is due to incorrect contact information.

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2. MEMBERSHIP FEES AND PAYMENT
2a. All lessons are automatically charged monthly through our registration program, Opus1.io, on the first day of the month. Students who start lessons after the first week of the month will pay a prorated amount for their first month of lessons. Your monthly fees serve as a means to reserve your regular lesson time.

2b. Monthly membership fees for private lessons, and group sessions include a minimum of 35 weekly lessons in a calendar year conveniently divided into 10 equal monthly installments. Holidays and planned closures are accounted for in the lesson count along with an extra buffer for unplanned closures/snow days. MMA will be closed for holidays as noted on the calendar, and all planned closures are figured into the monthly rate regardless of the number of lessons in a given month.

2c. There is a yearly administration fee of $20 for each student enrolled.

2d. A Member who is paying full-price membership is entitled to a 15% discount for any additional family members.

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3. DURATION OF THE LESSON AGREEMENT - ONGOING
3a. The lesson agreement between MMA and the Member is a rolling agreement that continues monthly unless membership is canceled by the Member.

3b. Initial Term Commitment: To ensure a positive and meaningful start, all new enrolments are secured with a minimum initial commitment of three months. This allows each student time to settle into the class routine, build confidence with foundational skills, form social connections in group settings, and begin nurturing their love of music in a welcoming and supportive environment. After this initial period, enrolment continues on a flexible month-to-month basis, and membership may be paused or cancelled at any time with written notice.
3b.i. Requests to modify the initial 3 month commitment period must be made in writing and will be considered on a case-by-case basis.

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4. GROUP CLASSES
Piano, Guitar, Ukulele, Mini Musicians, Little Harmonies, Piano Singers
4.a. Should the Member wish to cancel their attendance for the day at any particular group classes for which they have enrolled, they must cancel their attendance through their Opus1.io account at least 12 hours before the scheduled class in order to attend another group class as a makeup. Three consecutive absences from a class may result in removal from that class.
4.a.i. MMA reserves the right to cancel a class in the event that a teacher is unavailable to teach or enrollment is too low. If a class is canceled, students are encouraged to enroll in a similar class at a different time.

4.a.i.i. In the event a teacher is unavailable to teach a scheduled class, a make-up lesson will be scheduled by the teacher.

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4b. Mini-Music Makers (Ages 0-9 months, 9-18 months, 18 months-3 years, 3-5 years, Family tots 0-5 years), Group Music
4.b.i. No make-up lessons or credits will be provided for a student’s absence from a tots class or group class. If notice of sickness is given in writing at least 10 hours before the start of class, students can email to arrange to attend another class on another day, pending on sufficient space. There is no guarantee space will be available.

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4.c. Inclement Weather/Unavoidable Cancellations – There will be no make-up classes offered by MMA for any classes due to events out of its control such as weather, power outages etc.

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4.d. In the event a teacher is unavailable to teach a scheduled class, a make-up lesson will be scheduled by the teacher.

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5. PRIVATE LESSONS
5a. Absences –We value and support our dedicated teachers, so in an effort to give them a consistent schedule we only offer one makeup session for a student's missed lesson. If you need to miss a private lesson, please cancel that lesson in your Opus1.io account at least 12 hours before lesson time in order to receive a makeup. Failure to cancel lessons in writing 12 hours in advance will result in a forfeited lesson and no makeup lesson will be granted.
5a.i. After one makeup lesson has been completed, any additional student missed classes will be supported with a Home Study* lesson plan for your child to enjoy and work through at home.
5.a.i.i. In the event a teacher is unavailable to teach a private lesson, a make-up lesson will be scheduled by the teacher at a mutually agreeable time.

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5b. Unavoidable cancellations –
5.b.i. If MMA cancels any lessons due to events out of its control, a Home Study* lesson will be provided to private students.

*Home Study - Work assigned to the student to work on at home. This work is specifically designed for the student by their teacher. The teacher will create work for their student to complete at home relating to their current studies if a student has missed a scheduled lesson.

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6. DROP-OFF AND PICK-UP
6a. Parents/guardians are permitted to drop off students for lessons/classes but are required to return for pick-up before the end of the lesson/class. MMA cannot guarantee that a staff member will be available to monitor students who are left unattended in the lobby and students under the age of twelve (12) are not permitted to wait without a parent/guardian.
6a.i. To maintain a smooth and respectful experience for all families, frequent early drop-offs or late pick-ups of 15 minutes or more may incur an additional $20 supervision fee. In cases where this becomes a recurring issue, enrolment may be terminated.

6b. For safety reasons, if your child is six (6) or younger, please come inside to pick them up from their class when the class is over.

7. RESPECT OF MATERIALS AND SPACE
7.a. To maintain a welcoming and inclusive space for all families, students are encouraged to treat all instruments, equipment, and studio materials with care and respect. In the event that studio property is damaged or broken due to misuse, the family may be responsible for covering the cost of repair or replacement. Thank you for helping to keep the space safe and well cared for for everyone in the community.

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8. MEMBERSHIP CANCELLATION
8a. In an effort to give our teachers a consistent schedule, we require notification of at least 30 days if the Member wishes to cancel their membership with MMA. To notify MMA of your cancellation, please provide written notice (email) of your withdrawal. Your membership will terminate 30 days after the notice of cancellation and your final payment will be prorated if notice is given after the first of the month.
8a.i. Verbal notice given to the teacher will not be acted upon and is not considered sufficient unless confirmed in writing to MMA management by the Member.
8a.i.i. No refund or credit will be given for any cancellations before the end of a fixed length program (such as a workshop, camp, or Poppin’ Playdate).

8b. If MMA has to cancel a lesson agreement, it will endeavor to give 30 days notice to the Member. Any lessons remaining after the lesson’s end date will be credited to the family’s account if payment has already been made.
8b.i. If, in exceptional circumstances, MMA has to cancel the student's lesson
due to damage of MMA property or harassment of MMA staff by the student, this may be done with no notice and no credit or refund for any outstanding lessons.

8c. Initial term commitment: All new enrolments are secured for a minimum initial commitment of three months. This time frame allows each child the opportunity to settle into the class routine, form social connections and begin to develop their love of music in a supportive and welcoming environment. Following this initial period, enrolment may continue on a month-to-month basis and students can cancel or pause membership anytime. 

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9. FEE PENALTIES
9a. If the first attempt to charge a fee is unsuccessful, Opus1.io will automatically try to charge up to four times over two weeks. If the charge is not successful after four attempts, the subscription will automatically be canceled. The Member’s subscription can be reinstated with full payment and a $20 late payment fee.

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10. CHANGES TO STUDIO POLICIES AND PRICING
10a. The Studio Policies described above are agreed to upon enrollment and may be changed at any point by MMA without providing notice to the Member. A copy of the Studio Policies will always be available on our website, in the member’s Opus1.io account, linked in each newsletter, and may be emailed to the Member on request.

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10b. MMA reserves the right to increase monthly tuition each calendar year. Should MMA change the monthly fee, it shall provide a 30-day notice before the start date of the calendar year via email to all Members regarding such changes.

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11. PHOTO AND VIDEO CONSENT AND RELEASE
11a. MMA owns and reserves the right to use any film/media/still
photographs of students for appropriate promotional purposes, including but not limited to printed materials, online and offline advertising and promotion, and social media. Any identifying information will not be used in conjunction with any video or digital images.

11b. Members must inform MMA in writing at any time if you will not allow the use of such images.

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CONTACT DETAILS

For all general inquiries: info@makingmusicacademy.com
Phone: (709) 740-0282 

Follow us on Facebook: www.facebook.com/makingmusicacademy
Follow us on Instagram: www.instagram.com/makingmusicacademy 

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2025/2026 HOLIDAY CLOSURES

Sep 15th: Classes begin                                

Oct 13th: Thanksgiving Day

Nov 11th: Remembrance Day

Dec 22-Jan 4th: Winter Break

April 1st - 10th: Easter Break

May 18th: Victoria Day

June 6-12: Last week of classes